Privacy Policy

1. Overview

Big Dump Energy respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, submit a booking request, call, text, email, or otherwise communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Name, phone number, email address, and other contact details.
• Service address, delivery location, pickup location, and service area details.
• Dumpster size, requested delivery date, rental period, service type, waste type, and project details.
• Messages, notes, photos, or other information you choose to provide.
• Call, text, email, quote, booking, invoice, payment, and service history.
• Device, browser, IP address, referring page, pages visited, and general website usage information.

If payments are processed electronically, payment information may be collected and processed by a third-party payment processor. Big Dump Energy does not intend to store full payment card numbers on its website.

3. How We Use Information

We use information to:

• Respond to quote requests, booking requests, questions, and customer support needs.
• Schedule, deliver, pick up, invoice, and manage dumpster rentals.
• Confirm service details, availability, pricing, delivery windows, and pickup timing.
• Process payments, prevent fraud, collect amounts owed, and maintain business records.
• Send transactional calls, texts, emails, and service updates.
• Improve the website, advertising, customer experience, and operations.
• Comply with legal, safety, insurance, accounting, tax, and regulatory obligations.

4. Calls, Text Messages, And Emails

When you provide your phone number or email address, we may contact you about quotes, bookings, delivery, pickup, billing, customer service, and other service-related matters. Standard message and data rates may apply.

If marketing messages are offered, they will be sent only where permitted by law. You may opt out of marketing emails using the unsubscribe instructions provided. You may opt out of text messages by replying STOP where text messaging is available.

Mobile opt-in information, SMS consent, and phone numbers collected for text messaging are not shared with third parties or affiliates for their marketing or promotional purposes.

5. Cookies, Analytics, And Website Tools

Our website may use cookies, pixels, analytics tools, server logs, and similar technologies to understand website traffic, measure performance, improve content, remember preferences, and evaluate marketing effectiveness.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

6. How We Share Information

We do not sell personal information in the ordinary meaning of the word. We may share information when reasonably necessary with:

• Service providers that help operate the website, hosting, forms, email, phones, texts, analytics, payments, scheduling, accounting, and customer support.
• Drivers, contractors, disposal facilities, and operational partners needed to complete service.
• Payment processors, banks, collections providers, insurers, accountants, legal advisors, and professional advisors.
• Government, regulatory, law enforcement, or court authorities when required by law or to protect rights, safety, and property.
• A buyer or successor if our business is involved in a merger, sale, transfer, financing, or similar business transaction.

7. Reviews, Photos, And Public Content

If you submit a review, testimonial, photo, or other content for public use, we may use it on our website, social media, advertising, or other marketing materials unless you ask us not to and we are legally required to honor that request.

Please do not send photos or content that include private, sensitive, or third-party information unless you have permission to share it.

8. Data Retention

We keep information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, business records, accounting, legal compliance, dispute resolution, safety, insurance, and fraud prevention.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No website, system, transmission, or storage method is completely secure, so we cannot guarantee absolute security.

10. Your Choices And Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also be able to object to or restrict certain processing.

To make a privacy request, contact us using the information below. We may need to verify your identity before responding. Some information may be retained when permitted or required by law.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third parties.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date. Your continued use of the website or services after an update means the updated policy applies.

14. Contact

Privacy questions or requests can be sent to info@bigdumprentals.com or discussed by phone at 480 269 5212.